At OC Decor, we offer a 30-day return policy. This means you have 30 days from the date of receiving your item to request a return.
To qualify for a return, your item must be in its original condition: unworn or unused, with tags, and in the original packaging. Order number and a receipt or proof of purchase is also required.
To initiate a return, please contact us at contact@rocdecor.com. Once your return is approved, we’ll provide detailed instructions on where to send your package. Please note that customers are responsible for returning items within 30 days of receiving them if customer return is accepted. We are unable to accept returns that are sent without prior approval or after the 30-day period.
If you have any questions about the return process, feel free to contact us at contact@ocdecor.com.
Restocking Fees
We do not charge any restocking fees for returns.
Damages and Issues
Upon receiving your order, please inspect it immediately. If your item is defective, damaged, or if you received the wrong product, contact us within 24 hours of receiving the item so we can address the issue and make things right.
Non-returnable Items
Some items cannot be returned, including perishable goods (e.g., food, flowers, plants), custom products (e.g., special orders, personalized items), and personal care goods (e.g., beauty products). Additionally, we do not accept returns for hazardous materials, items with battery, flammable liquids, or gases. If you have any questions about your item’s return eligibility, please reach out to us. Note that sale items and gift cards are non-returnable.
Exchanges
For the quickest exchange process, we recommend returning your original item. Once the return is approved, you can place a new order for the desired item.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be issued to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.